Shipping Policy

Everything you need to know about order processing, delivery times, tracking, and international shipping.

Orders are typically prepared and processed within 1–3 business days. Business days are Monday through Friday and exclude weekends and public holidays.

Processing and shipping are separate. From the day your order is placed, you can generally expect:

Delivery times are estimates rather than guaranteed delivery dates.

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout when available. Please allow approximately 24–72 hours for the carrier's tracking system to begin displaying movement.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Elevonia ships to customers in many countries around the world. International shipments may occasionally be subject to customs processing, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated during checkout, customs duties, import taxes, or similar government charges are the responsibility of the recipient. Customs procedures may also occasionally extend the estimated delivery timeframe.

While we work with our shipping partners to deliver orders within the estimated timeframes above, delays can occasionally occur due to carrier disruptions, severe weather, customs processing, unusually high shipping volumes, or other circumstances outside our control.

Please carefully review your shipping information before completing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us as soon as possible. We will do our best to update your address before fulfillment begins, but we cannot guarantee that changes can be made after an order has entered processing or has already shipped.

If your tracking shows an unusual delay, your package appears to be lost in transit, or your order arrives damaged, please contact our support team so we can review the situation and assist you.

For damaged deliveries, please keep the original packaging and take clear photographs of the packaging and affected item, as these may be required when reviewing your case.

Our support team is here to help with questions regarding your shipment, tracking, or delivery.